TryCatchUp Terms of Service

1. Description of the Service

TryCatchUp is a Slack-native bot that reads channel conversations and uses artificial intelligence, including third-party large language models ("LLMs"), to generate weekly project digests, extract decisions and blockers, answer questions about project activity, and send check-in pings to team members. The Service operates exclusively within the Slack platform and only in channels where the bot has been explicitly added by a workspace administrator or authorized user.

The Service is a summarization and convenience tool. It is not a project management system, a system of record, a legal or professional advisor, or a substitute for human judgment. No output of the Service should be treated as authoritative, complete, or reliable without independent verification.

2. Account and Access

TryCatchUp is installed via Slack OAuth. No separate user accounts are created outside of Slack. The individual who installs the TryCatchUp bot into a Slack workspace becomes the workspace administrator for purposes of billing, configuration, and management of the Service ("Workspace Admin").

The Workspace Admin is responsible for: (a) controlling which channels the bot is added to or removed from; (b) managing the workspace's subscription tier; (c) ensuring that all users in the workspace who interact with or are affected by the Service are aware of its presence and functionality; (d) obtaining any consents required by applicable law from workspace users whose messages will be processed by the Service; (e) all activity that occurs under their workspace's subscription; and (f) the acts and omissions of all users in the workspace with respect to the Service.

You acknowledge that installing the bot grants TryCatchUp access to read messages in the channels where it has been added. The bot does not access channels unless it has been explicitly invited or added by an authorized user. You are solely responsible for determining which channels are appropriate for bot access and for any consequences of that determination.

3. Subscription Tiers, Fees, and Payment

TryCatchUp offers the following subscription tiers, billed per Slack workspace:

• Free: Up to 2 public channels; no AI Q&A functionality.
• Pro ($29/month): Up to 10 channels, including private channel support; 50 AI queries per month.
• Team ($79/month): Unlimited channels; 200 AI queries per month.
• Business (custom pricing): Unlimited channels and AI queries; custom terms available upon request.

All billing is handled through Stripe. You authorize Mays Engineering, through Stripe, to charge the payment method you provide for all applicable subscription fees, including taxes where required. Subscriptions are billed monthly unless otherwise agreed. If payment fails, we may suspend your workspace's access to the Service immediately and without notice until payment is received. You will promptly reimburse Mays Engineering for any costs incurred in connection with collection of past-due amounts, including reasonable attorneys' fees.

We reserve the right to change pricing, subscription tiers, feature allocations, and usage limits at any time. Price changes will take effect at the start of your next billing cycle following thirty (30) days' notice. If you do not agree to the new pricing, you may cancel your subscription before the new pricing takes effect; continued use after the new pricing takes effect constitutes acceptance.

All sales are final except as required by applicable law or as described in this Section. If the Service does not meet your expectations, you may request a refund within thirty (30) days of your initial purchase by contacting support@trycatchup.com. This refund policy applies once per workspace, does not apply to renewal charges, and is subject to Mays Engineering's sole discretion. Refunds are processed through Stripe in accordance with Stripe's standard processing timelines; Mays Engineering is not responsible for delays attributable to Stripe or your payment provider.

4. AI-Generated Content Disclaimer

You acknowledge and agree that:

(a) AI-generated content may be inaccurate, incomplete, misleading, or entirely fabricated;

(b) AI-generated content may omit important context, misattribute statements to the wrong person, hallucinate information that does not appear in the underlying channel conversations, or fail to capture critical nuances;

(c) The quality, accuracy, and completeness of AI-generated content may vary based on factors outside of Mays Engineering's control, including but not limited to the quality and clarity of the underlying channel conversations, the capabilities and limitations of the third-party LLM providers, changes to LLM provider models or APIs, and the inherent limitations of current AI technology;

(d) You and your team are solely responsible for independently verifying any AI-generated content before relying on it for any purpose, including but not limited to business decisions, project management, personnel evaluations, resource allocation, or any other action;

(e) Mays Engineering is not responsible or liable for any decisions made, actions taken, actions not taken, or outcomes of any kind resulting from reliance on AI-generated content produced by the Service, regardless of whether such reliance was reasonable; and

(f) AI-generated content does not constitute professional advice of any kind, including but not limited to legal, financial, technical, medical, or project management advice.

5. Third-Party LLM Providers and Platform Dependencies

5.1 Third-Party LLM Providers

The Service processes channel data using third-party large language model providers, which may include but are not limited to OpenAI and Google, under their respective API terms and data processing agreements. You acknowledge and agree that:

(a) Channel messages from channels where the bot is active will be transmitted to and processed by third-party LLM providers;

(b) We may change, add, or remove LLM providers at any time, including mid-request as part of our fallback model strategy, without notice to you;

(c) While we select LLM providers that offer API data processing terms prohibiting the use of customer data for model training, we make no warranty or guarantee regarding the data handling, security, privacy, or internal practices of any third-party LLM provider, and we expressly disclaim all liability for the acts or omissions of such providers;

(d) In the event of a data breach, security incident, unauthorized access, or any other data compromise at or by a third-party LLM provider, Mays Engineering shall have no liability to you or any third party, and your sole remedy shall be against the responsible third-party provider directly;

(e) Third-party LLM providers may modify, degrade, discontinue, or impose new restrictions on their services at any time, which may affect the functionality, accuracy, or availability of the Service, and Mays Engineering shall have no liability for any such changes; and

(f) You are solely responsible for ensuring that your use of the Service, including the transmission of channel data to third-party LLM providers, complies with your organization's data handling policies, contractual obligations to third parties, and all applicable law.

5.2 Slack Platform Dependency

The Service depends entirely on the Slack platform and the Slack API. You acknowledge and agree that:

(a) The Service's functionality is subject to the availability, performance, and terms of service of Slack Technologies, LLC and its affiliates;

(b) Changes to the Slack API, Slack's terms of service, Slack's pricing, or Slack's platform policies may affect, degrade, or eliminate the functionality of the Service, and Mays Engineering shall have no liability for any such changes;

(c) Any downtime, outage, or degradation of the Slack platform will directly affect the availability of the Service, and Mays Engineering shall have no liability for such events; and

(d) Mays Engineering is not affiliated with, endorsed by, or sponsored by Slack Technologies, LLC.

6. Data, Sensitive Information, and Security

6.1 Sensitive Information Warning

6.2 Workspace Admin Responsibilities

The Workspace Admin is solely responsible for: (a) informing all users in the Slack workspace that TryCatchUp is active in designated channels and that their messages will be processed by the Service, including transmission to third-party LLM providers; (b) obtaining any consents required under applicable law, including but not limited to data protection, employee monitoring, and electronic communications laws; and (c) adding or removing the bot from channels as appropriate to control the scope of data processing.

6.3 Data Collection and Processing

We collect and process data in accordance with our Privacy Policy, available at trycatchup.com/privacy. Information we collect includes Slack workspace metadata, channel messages in channels where the bot is active, user identifiers, and usage data related to the Service.

6.4 No Security Guarantee

While Mays Engineering implements commercially reasonable security measures, we make no warranty or guarantee regarding the security of the Service, your data, or any information processed through the Service. No method of electronic transmission or storage is 100% secure. You use the Service and transmit data through it at your own risk. Mays Engineering shall not be liable for any unauthorized access, data breach, data loss, data corruption, or security incident affecting your data, except to the extent directly caused by Mays Engineering's gross negligence or willful misconduct.

6.5 Data Retention and Deletion

Mays Engineering retains processed data for the purpose of providing the Service. Upon termination, Mays Engineering is not obligated to retain any data and may delete all stored data associated with your workspace without notice. Mays Engineering makes no representation regarding the integrity, completeness, recoverability, or timeliness of any data, and shall have no liability for the loss, corruption, or unavailability of any data, including AI-generated summaries, digests, or extracted information.

7. Assumption of Risk

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. The Service relies on third-party infrastructure (including Slack, LLM providers, and cloud hosting), processes data using probabilistic AI models that are inherently imprecise, and operates in a rapidly evolving technological landscape. You assume all risks associated with your use of the Service, including but not limited to: (a) risks related to the accuracy or inaccuracy of AI-generated content; (b) risks related to the transmission of your data to third-party providers; (c) risks related to service interruptions or data loss; (d) risks related to changes in third-party platform capabilities or terms; and (e) risks arising from the actions or inactions of users in your Slack workspace.

8. License

Subject to the terms and conditions of this Agreement, Mays Engineering grants you a limited, worldwide, non-exclusive, non-transferable, non-sublicensable, revocable right during the term of this Agreement to use the Service solely in connection with your internal business operations via the Slack platform. This license does not include any right to access the underlying source code, algorithms, models, or architecture of the Service.

9. Restrictions

You must comply with all applicable laws when using the Service, including privacy, data protection, and electronic communications laws. You will not, and will not permit anyone else to: (a) reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying algorithms of any portion of the Service; (b) attempt to circumvent any security, rate-limiting, or access-control mechanisms of the Service; (c) use the Service in any manner that threatens its integrity, performance, or availability; (d) use the Service to process content that violates the acceptable use policies of our third-party LLM providers; (e) resell, sublicense, or make the Service available to any third party outside of your Slack workspace; (f) use the Service to engage in any illegal activity or to process illegal content; (g) remove, alter, or obscure any proprietary notices on any portion of the Service; (h) use the Service to monitor, scrape, or collect data about individuals without their knowledge and any required consent; (i) use the Service in a manner that violates the Slack API Terms of Service or any other applicable third-party terms; or (j) use automated means to abuse, overload, or interfere with the Service.

10. Service Availability and Modifications

The Service runs on serverless infrastructure and is provided on a best-effort availability basis. We do not guarantee any specific level of uptime, availability, or performance. There is no service level agreement ("SLA") unless separately agreed in writing. We will make reasonable efforts to maintain the Service but will not be liable for any downtime, interruptions, degraded performance, or loss of data, whether scheduled or unscheduled.

We reserve the right to modify, update, or discontinue any feature of the Service at any time, including changes to supported functionality, LLM providers, AI models, channel limits, query limits, and other capabilities, with or without notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuance. If we permanently discontinue the Service, we will provide a pro-rated refund of any prepaid, unused subscription fees as your sole and exclusive remedy and our sole and exclusive liability.

11. Ownership

Except for the limited right to use the Service granted in this Agreement, Mays Engineering retains all right, title, and interest in and to the Service, including all related intellectual property rights, trade secrets, proprietary algorithms, and know-how. Nothing in this Agreement transfers any ownership interest to you.

Your Slack workspace data remains your property. We claim no ownership over the content of your Slack messages. However, you grant us a non-exclusive, worldwide, royalty-free license to access, process, store, transmit, and create derivative works from your channel data solely as necessary to provide and improve the Service, as further described in our Privacy Policy. We may use anonymized and aggregated usage data for any purpose, including to improve the Service, develop new products, and for benchmarking and analytics.

12. Feedback

If you provide us with feedback, suggestions, or ideas regarding the Service ("Feedback"), you grant Mays Engineering a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use, reproduce, modify, create derivative works from, distribute, and display that Feedback for any purpose without restriction or compensation to you. You waive any moral rights or equivalent rights in such Feedback.

13. Confidentiality

Mays Engineering will not disclose your identifiable channel data to any third party except: (a) to third-party LLM providers as necessary to operate the Service; (b) to subcontractors and service providers who need access to perform services on our behalf, subject to confidentiality obligations; (c) as required by law, regulation, subpoena, or court order; (d) as necessary to prevent harm to Mays Engineering, you, or any third party; or (e) in connection with a merger, acquisition, reorganization, or sale of assets, in which case the acquiring entity will be bound by this Agreement's confidentiality terms with respect to your data.

If we are required by law to disclose your data, we will make reasonable efforts to provide you with prompt written notice prior to disclosure, to the extent permitted by law.

Notwithstanding the foregoing, Mays Engineering makes no warranty or guarantee regarding the confidentiality or security of any information transmitted to or processed by third-party LLM providers, and shall have no liability for any breach of confidentiality by such providers.

14. Subscriber Representations and Warranties

You represent and warrant that:

(a) You have the legal authority to install the Service in your Slack workspace and to grant the Service access to channel data;

(b) You have obtained, and will maintain, all consents, permissions, and licenses required under applicable law to allow the Service to access, process, and transmit channel data, including messages authored by workspace users other than yourself;

(c) You will inform all users in your workspace that the bot is active in designated channels and that their messages will be processed, transmitted to third-party LLM providers, and stored;

(d) Your use of the Service, and all content processed by the Service from your workspace, will comply with all applicable laws, regulations, and the terms of service of Slack and any applicable third-party platforms;

(e) No content processed by the Service from your workspace will infringe, misappropriate, or violate the intellectual property rights, privacy rights, or other rights of any third party;

(f) No content processed by the Service from your workspace will violate the acceptable use policies of our third-party LLM providers;

(g) You will not use the Service to process content that is unlawful, defamatory, obscene, threatening, or otherwise objectionable; and

(h) You accept sole responsibility for determining the suitability of the Service for your use case and for any consequences of your use of the Service.

15. Warranties; Disclaimer

Mays Engineering warrants that the Service will, during the term of your subscription, materially conform to the description of the Service published at trycatchup.com. As Mays Engineering's sole and exclusive liability for breach of this limited warranty, and your sole and exclusive remedy, Mays Engineering will use commercially reasonable efforts to correct the non-conformity.

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, AND THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

16. Limitation of Liability

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, AND THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

17. Indemnification

You will indemnify, defend, and hold harmless Mays Engineering and its members, managers, officers, agents, contractors, and affiliates (collectively, "Indemnified Parties") from and against any and all claims, demands, suits, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees and court costs) arising from or related to:

(a) Your use of the Service or the use of the Service by any user in your Slack workspace;

(b) Your violation of this Agreement or any representation or warranty made herein;

(c) Your violation of any applicable law, regulation, or third-party right, including any privacy, data protection, or employee monitoring law;

(d) Any content processed by the Service from your Slack workspace, including any claim that such content infringes, misappropriates, or violates the rights of any third party;

(e) Any content processed by the Service from your Slack workspace that violates the acceptable use policies of any third-party LLM provider;

(f) Your failure to obtain required consents from workspace users for the processing of their messages by the Service;

(g) Any sensitive information introduced into channels where the bot is active by you or your workspace users;

(h) Any claim brought by a user in your Slack workspace or any other third party arising from or related to the processing of their messages by the Service; and

(i) Any dispute between you and any user in your Slack workspace regarding the Service.

Your indemnification obligations include the obligation to pay the costs of defense, including reasonable attorneys' fees, as they are incurred. Mays Engineering will provide you with prompt notice of any claim subject to indemnification and will cooperate with your defense, at your expense. Mays Engineering reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you will cooperate with Mays Engineering's defense of such claim.

18. Dispute Resolution

(a) Binding Arbitration. In the interest of resolving disputes in the most expedient and cost-effective manner, and except as described in Section 18(b), you and Mays Engineering agree that every dispute arising in connection with this Agreement will be resolved by binding arbitration. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited court review. This agreement to arbitrate includes all claims arising out of or relating to any aspect of this Agreement, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of whether a claim arises during or after termination of this Agreement. YOU UNDERSTAND AND AGREE THAT, BY ENTERING INTO THIS AGREEMENT, YOU AND MAYS ENGINEERING ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION.

(b) Exceptions. Nothing in this Agreement waives or limits the right of either party to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through an applicable federal, state, or local agency; (iii) seek injunctive relief in a court of law in aid of arbitration; or (iv) file suit in a court of law to address an intellectual property infringement claim.

(c) Arbitrator and Rules. Any arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by this Agreement. The AAA Rules are available at www.adr.org. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this arbitration provision.

(d) Notice. A party seeking arbitration must first send a written notice of the dispute to the other party by certified mail or email ("Notice of Arbitration"). Mays Engineering's address for notice is: support@trycatchup.com, or Mays Engineering LLC at the address set forth in Section 23. The notice must describe the nature and basis of the claim and set forth the specific relief sought. The parties will make good faith efforts to resolve the dispute within thirty (30) days after the notice is received before commencing arbitration.

(e) No Class Actions. YOU AND MAYS ENGINEERING AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative, collective, or class proceeding. If this provision is found to be unenforceable, the entirety of this Section 18 will be null and void.

(f) Enforceability. If Section 18(e) is found to be unenforceable, or if the entirety of this Section 18 is found to be unenforceable, then the entirety of this Section 18 will be null and void and the parties agree that the exclusive jurisdiction and venue shall be the state and federal courts located in the State of New Jersey, and each party irrevocably consents to the personal jurisdiction of such courts.

19. Term and Termination

This Agreement commences when you install the TryCatchUp bot in your Slack workspace and remains in effect for the duration of your subscription (including the Free tier).

Termination by You. You may terminate this Agreement at any time by uninstalling the TryCatchUp bot from your Slack workspace, which revokes the Service's access immediately. You may also cancel your paid subscription through Stripe or by contacting support@trycatchup.com. Uninstalling the bot does not entitle you to a refund of any previously paid fees except as expressly provided in Section 3.

Termination by Us. We may suspend or terminate your workspace's access to the Service immediately, without notice and without liability, if: (a) you breach any provision of this Agreement; (b) you or any user in your workspace uses the Service to process content that violates the acceptable use policies of our third-party LLM providers; (c) your use of the Service poses a security risk or threatens the performance or availability of the Service for other users; (d) we receive notice or determine, in our sole discretion, that you may be using the Service for an illegal purpose or in violation of applicable law; (e) we determine, in our sole discretion, that your use is abusive, disruptive, or harmful; (f) your payment is past due; or (g) we are required to do so by law, regulation, or a third-party platform (including Slack). We may also terminate this Agreement for convenience upon thirty (30) days' prior written notice and will refund a pro-rated portion of any prepaid, unused fees.

Effect of Termination. Upon termination for any reason: (i) your right to use the Service terminates immediately; (ii) your access to the Service and any stored data will terminate; (iii) Mays Engineering may delete all data associated with your workspace without notice or liability; (iv) any fees accrued prior to termination remain payable; and (v) the following Sections survive termination: 4, 5, 6, 7, 11, 12, 13, 14, 15, 16, 17, 18, 19 (this paragraph), and 20 through 24. Mays Engineering is not obligated to retain, export, or make available any data following termination.

20. Force Majeure

Mays Engineering will not be liable for any delay or failure to perform any obligation under this Agreement if the delay or failure is due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, labor disputes, government actions, sanctions, embargoes, power failures, Internet or telecommunications failures, denial-of-service attacks, or failures, outages, changes, or discontinuances of third-party service providers including Slack, LLM providers, cloud infrastructure providers, or payment processors.

21. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law principles. To the extent that any lawsuit or court proceeding is permitted under this Agreement, you and Mays Engineering agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the State of New Jersey for the purpose of litigating any such dispute.

22. General Provisions

(a) Assignment. You may not assign this Agreement or any right, duty, or obligation under this Agreement without our prior written consent. Any attempted assignment without consent is void. Mays Engineering may assign this Agreement at any time without your consent, including in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets.

(b) Subcontractors. Mays Engineering may use subcontractors or third-party service providers to perform its obligations under this Agreement, provided that Mays Engineering remains responsible for its obligations hereunder. You acknowledge that the use of third-party LLM providers constitutes such subcontracting.

(c) Waiver. The failure of either party to enforce any provision of this Agreement does not constitute a waiver of that party's right to enforce that provision or any other provision in the future, nor shall it be construed as a novation of this Agreement.

(d) Severability. If any provision of this Agreement is found to be illegal, unenforceable, or invalid by a court of competent jurisdiction, the remaining provisions will remain in full force and effect. If any material limitation or restriction on the use of the Service under this Agreement is found to be illegal, unenforceable, or invalid, your right to use the Service will immediately terminate.

(e) Entire Agreement. This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and Mays Engineering regarding the Service and supersedes all prior oral and written communications on the subject. No employee, agent, or representative of Mays Engineering has any authority to bind Mays Engineering with respect to any statement, representation, warranty, or other expression unless specifically set forth in this Agreement.

(f) No Third-Party Beneficiaries. This Agreement is between you and Mays Engineering. No user in your Slack workspace, and no other third party, is a third-party beneficiary of this Agreement or has any right to enforce any term of this Agreement. Any claims by users in your workspace arising from the Service are your responsibility under the indemnification obligations in Section 17.

(g) Independent Contractor. Mays Engineering is an independent contractor. Nothing in this Agreement creates a partnership, joint venture, agency, or employment relationship between you and Mays Engineering.

(h) Export Compliance. You will comply with all applicable export and import control laws and regulations in your use of the Service and will not use the Service in any country subject to U.S. trade sanctions or embargoes.

(i) Headings. Section headings are for convenience only and do not affect the interpretation of this Agreement.

23. Notices

Notices to Mays Engineering should be sent to:

Mays Engineering LLC
Email: support@trycatchup.com
Website: Contact Us

Notices to you will be sent to the email address associated with your Slack workspace or through the Service. Notices are deemed given upon transmission if sent by email, or two business days following mailing if sent by certified mail.

24. Contact

If you have questions about this Agreement, please contact us at support@trycatchup.com.